Our Services
Solutions for Email Programs That Have to Work
Every email program is different, but the problems tend to follow patterns. Authentication records that look correct but have gaps in coverage. Delivery issues that appear suddenly and trace back to configuration details that were never fully documented. We work through those patterns systematically — starting with a clear picture of where things actually stand, then building toward solutions with defined scope and deliverables so you know exactly what you’re getting before we start. Whether you’re dealing with an active issue or building the foundation to prevent one, the starting point is the same.
Our Service Packages
FREE ENTRY POINT
Start Here: Free Initial Assessment
Not sure where your email program stands? The Initial Email Assessment is a focused consultation designed to surface your highest-priority issues and identify the right path forward. We review your current authentication setup, infrastructure, and sending practices — then give you a clear picture of what needs attention and which service package fits your situation. There’s no obligation beyond the conversation.
What's included
- Pre-consultation review
- 30-minute consultation — just a short questionnaire to prepare
- Summary
- Service recommendation
Diagnostic Assessment
Messages going to spam at Gmail or Microsoft. Delivery rates dropping without explanation. A provider block with no useful error message. Something changed and it is not clear what. A Diagnostic Assessment identifies what is causing the problem, explains it in plain language, and gives you specific actions to take. Delivered in 5 business days.
What's included
- Written findings document ranked by severity
- Specific recommended actions for each issue
- 30-minute review call to walk through findings
- Clear picture of what to do next
Ideal for: Organizations experiencing active delivery problems at Gmail, Microsoft, or other major providers. Any size organization.
Technical Program Audit
The program is working — or seems to be. No active crisis. But it has never been formally reviewed. Authentication records may have drifted. A significant change is coming. Or you need documentation of your current technical state for compliance purposes. A Technical Program Audit covers authentication configuration, sending infrastructure, permission and list management, and monitoring coverage. Risk-ranked report and implementation roadmap. Delivered in 5 business days.
What's included
- Written audit report organized by risk level
- Specific remediation guidance for each finding
- roadmap with suggested sequencing
- Documentation
- One-hour review call to walk through findings
Ideal for: Organizations sending 100,000+ messages/month preparing for significant changes, scaling, or needing compliance documentation.
Deliverability Recovery Package
Delivery has failed in a meaningful way. Messages are not reaching the inbox at Gmail or Microsoft. A provider has issued a block. Complaint rates are elevated. You have tried fixes that have not worked, or do not know where to start. This is a 45-day structured recovery program — not a one-time assessment. Defined phases, regular check-ins, and documented progress at each stage.
What's included
- Emergency mitigation plan within 48 hours
- Detailed guidance for each issue
- Weekly status updates during stabilization
- Provider communication support where applicable
- Documentation
- Prevention guide and staff training materials
- Four scheduled calls (others as necessary)
Ideal for: Organizations with active, significant delivery failure that requires sustained support — not a configuration tweak.
Advisory Retainer
The program is in good shape. Delivery is solid. Authentication is configured correctly. But email deliverability is not a problem that stays solved on its own. Authentication standards evolve. Provider filtering changes. Sending patterns drift. An Advisory Retainer gives you a fixed number of hours each month for questions, change reviews, provider feedback interpretation, and escalation support if something develops.
What's included
- Three tiers: Standard (4 hrs/month), Extended (7 hrs/month), Embedded (10 hrs/month)
- Questions about authentication, provider requirements, sending practices
- Review of proposed infrastructure or program changes
- Interpretation of delivery data and postmaster communications
- Escalation support if a delivery problem develops mid-month
Ideal for: Organizations with established, functioning permission-based programs, or who have recently recovered from a major deliverability issue and want ongoing technical oversight without a full-time hire. Most retainer clients come through a prior project engagement.
Legal questions are referred to Lex Protego PLLC under a separate engagement.
Not Sure Where to Start?
The Initial Email Assessment is designed for exactly that situation. 30 minutes of your time. No cost, no obligation — just a clear picture of where things stand.
Services provided by Whizardries Inc. are technical in nature and do not constitute legal advice. Legal matters identified during any engagement should be reviewed with qualified legal counsel.