Your email is blocked and the fixes you've tried aren't working.
Delivery failures at Gmail or Microsoft don’t resolve on their own. Or, you’ve found yourself on the wrong end of a Spamhaus listing. The Delivery Recovery Program is a structured 45-day engagement that identifies what’s actually broken, guides your team through the corrections, and monitors the recovery window so you know when you’re genuinely through it and not just hoping.
This is the right engagement if delivery is failing in a meaningful way
Messages are not reaching the inbox. A provider has issued a block. Complaint rates are elevated. You may have already tried configuration changes that made no difference, or you may not know where to start. What you know is that the problem is real, it’s affecting revenue or operations, and it is too complex and too consequential to resolve with a single assessment.
This engagement requires a technical contact who can implement changes and organizational commitment to following through during the full recovery window — including the period after fixes are in place when reputation metrics are still catching up.
A structured 45-day recovery program, not a one-time fix
The engagement runs across four defined phases: diagnosis, correction, stabilization, and transition. I start by identifying the root causes — authentication failures, list quality problems, sending pattern issues, reputation signals — and give your technical team specific, actionable guidance on each one. From there I monitor the recovery window, provide weekly status updates during stabilization, and build documentation so the same problem does not recur.
Recovery is not linear. Inbox placement metrics lag behind configuration changes by days or weeks. You need someone who can read those signals accurately and tell you whether what you’re seeing is progress, noise, or a sign that something else needs attention.
What the Delivery Recovery Program includes
Within 48 hours of engagement start, you receive an emergency mitigation plan covering the highest-priority issues. That is followed by detailed technical correction guidance for each identified problem, written for the team member who will implement it.
During the stabilization phase, I provide weekly status updates and provider communication support where applicable. At the end of the engagement, you receive final configuration documentation reflecting every change made, a prevention guide, and staff training materials calibrated to your team’s technical level.
Four scheduled calls are built into the program: kickoff, mid-point review, stabilization check, and transition. But, I’ll understand if you think that more may be necessary.
Scope and boundaries
This engagement covers technical guidance only. I do not have direct access to your DNS records, ESP accounts, or sending infrastructure. All changes are implemented by your team based on my recommendations. I do not guarantee specific delivery rates or inbox placement percentages — delivery outcomes depend on factors that extend beyond any single engagement.
This is not an ongoing engagement. The program runs 45 days. Extensions are available separately if the situation requires it.
This is not legal advice. Technical findings with legal implications are flagged with a referral to qualified legal counsel. Whizardries is a technical consulting practice, not a law firm.
What you need to bring
Before the engagement starts, I’ll need access to your current DNS and authentication records, ESP account documentation or configuration details, and confirmation that the team member handling implementation has the authority to make changes. A dedicated technical contact who is available and responsive throughout the 45 days is not optional. Your recovery timeline depends on it.
The program is built around consent-based sending practices. If your organization is not prepared to commit to that going forward, this is not the right engagement.
If you’re not certain this is the right engagement for your situation, a free 30-minute assessment call is the right place to start.