Policies

While the owners of this site fully expect to have no problems with our customers engaging in abuse of either our or someone else's network, as a responsible service provider, we do handle reports of system/network abuse perpetrated by our customers, and read the postmaster@whizardries.com, and abuse@whizardries.com mailboxes.

To the extent that time and our other obligations allow us, mail sent to those boxes will be answered by hand. Please do be aware though, that this may not always be possible. Please do not assume that a failure to answer on our part means that no action has been taken.

Both the Acceptable Use Policy and the Terms of Service are available for your perusal. Before filing any complaint, please read them. If you file a complaint that shows that you have obviously not read either the AUP or the TOS do be aware that the person(s) reading that box may choose to post your complaint publicly in order to show others how not to correspond with us.

Our AUP specifically prohibits "spam," including the sending of large numbers of unsolicited email messsages, as well as anything that violates the guidelines and thresholds set down by the FAQ on Current Usenet Spam Thresholds and Guidelines.

If you wish to file a complaint about an abusive Whizardries, Inc. customer, you must provide the following information to us:

A copy of the COMPLETE TEXT of the objectionable message, INCLUDING ALL HEADERS. Please do NOT send excerpted parts of a message; sending a copy of the whole message, including headers, helps to prevent misunderstandings based on incomplete information, or information used out of context. Full headers let us see what path the message has taken, and enable us to determine whether or not any part of the message was forged; this information is vital to our investigation.
The text of your complaint; you should be as specific as possible about what your complaint is. UCE (unsolicited commercial email), ECP (excessive cross-posting on USENET), and EMP (excessive multiple posting on USENET) are standard; if your complaint is about something else, you will need to go into detail.

You must provide us with a valid email address. Though we will investigate all complaints, we cannot in good conscience terminate a customer's service in response to an anonymous complaint. We want to ensure that, should our customer challenge his or her termination for a violation, we have ample credible documentation to prove that a violation of our policies occurred.

Your complaint is important, as it assists us with collecting enough evidence to terminate an abusive customer in a responsible manner. We will take prompt action upon receiving verifiable documentation of wrongdoing, according to our usual procedures.

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